Terms of Use

01. 01Who can use Tonelle

You must be at least 16 years old to use the Service. By using it you confirm that you meet this requirement and that you can enter into a binding agreement.

02. 02The Service

Tonelle uses artificial intelligence to analyse a photo of your face and suggest colours, makeup shades and looks, and (for Premium users) to generate previews of makeup looks on your photo. Features may differ between the website and the apps.

03. 03AI output: cosmetic suggestions only

• All results are automated, AI-generated suggestions for cosmetic purposes only. They are not medical, dermatological or professional advice and are not a diagnosis of any kind.
• Results depend on lighting, camera, filters and makeup in your photo and may be inaccurate. Use your own judgement when choosing products.
• Makeup previews are AI-generated simulations, labelled “AI-generated”, and may differ from how real products look on you.
• Always read product ingredients and patch-test new cosmetics. If you have a skin condition, allergy or irritation, consult a dermatologist.
• We never rate or score your attractiveness.

04. 04Your photos

Only upload photos of yourself, or of another adult who has given you permission. Do not upload photos of children. You keep all rights to your photos; you give us a limited permission to process them solely to provide the Service. We do not store your photos, as described in the Privacy Policy.

05. 05Acceptable use

You agree not to:

• upload photos of other people without their consent, of minors, or content that is illegal, sexual, violent or offensive;
• use generated images to deceive, impersonate, harass or defame anyone, or remove the “AI-generated” label to present them as real;
• attempt to bypass rate limits, payment or security measures, or reverse engineer the Service;
• use automated means to access the Service or overload it;
• use the Service for any unlawful purpose.

We may suspend access if you breach these rules.

06. 06Premium subscriptions and purchases

Premium is available as an auto-renewing weekly or yearly subscription and, where offered, as a one-time report.

Our order process on the website is conducted by our online reseller Paddle.com. Paddle.com (Paddle.com Market Ltd) is the Merchant of Record for all our website orders: it takes payment, issues invoices, handles tax and manages refund requests. Website purchases are also subject to Paddle’s buyer terms.

Purchases in the Tonelle app are made through the Apple App Store or Google Play, are subject to their terms, and are charged to your Apple ID or Google Play account.

The price shown at checkout, including applicable taxes, applies.

07. 07Free trials and introductory offers

Some plans include a free trial (for example 3 days on the yearly plan) or a discounted introductory price for the first period (for example the first week of the weekly plan). When the trial or introductory period ends, the subscription automatically renews at the regular price unless you cancel at least 24 hours before it ends. Trials are available once per user and store account.

08. 08Automatic renewal and cancellation

Subscriptions renew automatically at the end of each period for the same length and price until cancelled. Your account is charged for renewal within 24 hours before the end of the current period.

You can cancel a website subscription at any time via the link in Paddle’s order email or by contacting us, and an app subscription in your App Store or Google Play account settings. Cancellation must be made at least 24 hours before the end of the current period to avoid the next charge; you keep Premium access until the end of the period you paid for. Deleting the app or your local data does not cancel a subscription.

09. 09Refunds

For purchases made on our website you can request a full refund, without giving a reason, within 14 days of your first payment. Send your request to support@tonelleapp.com or use the link in Paddle’s order email; Paddle, as Merchant of Record, issues the refund to your original payment method.

In-app purchases are processed by Apple or Google, so refund requests for them must be made to the store under its refund policy (Apple: reportaproblem.apple.com; Google Play: your Google Play order history).

For digital content supplied immediately, the statutory right of withdrawal may end once supply begins with your prior express consent and acknowledgement. This does not affect your other statutory rights as a consumer, including in case of defective digital content.

10. 10Intellectual property

The Service, its design, texts, look guides, software and trademarks belong to us or our licensors. You may use generated images and your share card for personal, non-commercial purposes, keeping the “AI-generated” label.

11. 11Availability and changes

We work to keep the Service available but cannot guarantee it will always be uninterrupted or error-free. We may change or discontinue features; if a change significantly affects a paid feature, we will inform you and you can cancel your subscription.

12. 12Liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or your mandatory rights as a consumer. Subject to this, we are not liable for decisions you make based on AI suggestions, for products you buy from third parties, or for indirect losses. Our total liability to you is limited to the amount you paid for the Service in the 12 months before the claim.

13. 13Ending the relationship

You can stop using the Service at any time and delete your data on your device. We may suspend or end access in case of serious or repeated breaches of these Terms.

14. 14Governing law and disputes

These Terms are governed by the laws of England and Wales, without depriving consumers of the protection of the mandatory laws of their country of residence. Consumers in the EU may bring claims in the courts of their country of residence. Consumers in Türkiye may apply to Consumer Arbitration Committees (Tüketici Hakem Heyetleri) or Consumer Courts within the monetary limits set each year.

15. 15Changes to these Terms

We may update these Terms. We will show the date of the latest version at the top and give reasonable notice of material changes. If you continue to use the Service after changes take effect, the updated Terms apply.

16. 16Contact

Questions about these Terms: support@tonelleapp.com.